f99o Terms and Conditions
Please read our terms and conditions carefully before using the f99o platform. This document clearly sets out your rights and responsibilities.
These terms and conditions ("Terms") apply to the use of the f99o platform and all its services. When you register on f99o or use the site, you automatically agree to these Terms. If you disagree with any part of these Terms, please refrain from using f99o's services.
f99o is an online betting and casino platform operated for players in Bangladesh. We ensure a safe and reliable environment by following SSL encryption and fair play principles.
Eligibility and Age Requirements
1.1 Age Requirement
f99o's services are for individuals aged 21 years or older only. Any person below this age is strictly prohibited from opening or using an account on the f99o platform. You must confirm your age at the time of registration, and f99o may request official documents for age verification at any time.
1.2 Accuracy of Personal Information
All information provided at the time of registration must be truthful, accurate and complete. Opening an account with false information is a direct violation of f99o's rules and may result in the account being suspended or closed.
1.3 One Account Rule
Each individual may hold only one account on f99o. If multiple accounts are found under the same person's name, f99o reserves the right to close all such accounts and forfeit the balances held in them.
1.4 Geographic Restrictions
f99o's services may not be used from regions or countries where such activities are legally prohibited. By using the service, you confirm that doing so from your location is lawful.
Account Registration and Management
2.1 Registration Process
To open an account on f99o, you must complete the designated registration form. You must provide a valid mobile number or email address at the time of registration, which will be used for communication going forward.
2.2 Account Security
It is your responsibility to keep your account login credentials (username and password) completely confidential. Do not share this information with any third party. Notify our support team immediately of any unauthorised access to your account.
2.3 Account Verification
f99o may request documents from you for identity verification at any time. Failure to provide the required documents may result in the temporary or permanent suspension of account activity.
2.4 Account Closure
You may request to close your account at any time by contacting our support team. Any pending withdrawals will be processed before the account is closed.
Deposit and Withdrawal Policy
3.1 Deposit Methods
f99o currently supports the following payment methods:
- bKash
- Nagad
- Rocket
Using these payment methods, you can deposit funds into your f99o account quickly and securely.
3.2 Minimum Deposit and Withdrawal
The minimum deposit and minimum withdrawal amount for each payment method is ৳500. Transactions below this amount will not be processed.
3.3 Withdrawal Timeframe
Approved withdrawal requests are generally processed within 30 minutes to 3 hours. In some cases, additional time may be required due to the verification process.
3.4 Deposit and Withdrawal Conditions
Deposited funds must come from an account owned by you. Transactions made through third parties or from unknown sources will not be accepted and may be treated as fraudulent.
3.5 Currency
All transactions on the f99o platform are conducted in Bangladeshi Taka (৳ / BDT).
Bonus and Promotion Terms
4.1 Welcome Bonus
f99o offers new members a 100% first-deposit bonus of up to ৳5,000. To receive this bonus, a minimum first deposit of ৳500 is required.
4.2 Wagering Requirement
A 25x wagering requirement applies to the welcome bonus. This means the bonus amount must be wagered 25 times before it can be withdrawn. For example, if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawing.
4.3 Bonus Usage Rules
- You may use bonus funds to play games, but they cannot be withdrawn directly.
- One bonus offer cannot be combined with another while it is active, unless specifically stated.
- Each bonus offer has a set expiry period; any unused bonus will be cancelled after it expires.
- f99o reserves the right to change or cancel bonus offers at any time.
4.4 Preventing Abuse
Any attempt to abuse bonuses — such as collecting bonuses through multiple accounts, collusion, or any form of manipulation — is strictly prohibited and may result in account closure.
VIP Program and Cashback Policy
5.1 VIP Tiers
f99o's VIP program has five tiers. Players advance to higher tiers based on their regular activity and betting:
- Bronze — up to 0.2% cashback per week
- Silver — up to 0.5% cashback per week
- Gold — up to 0.7% cashback per week
- Platinum — up to 1.0% cashback per week
- Diamond — up to 1.2% cashback per week
5.2 Cashback Conditions
Weekly cashback is credited automatically to eligible players' accounts. f99o's decision on eligibility for cashback is final.
5.3 Changes to VIP Benefits
f99o may change the structure, cashback rates or benefits of the VIP program at any time. Notice of such changes will be provided in a timely manner.
Fair Play and Prohibited Activities
6.1 Fair Play Policy
f99o is committed to ensuring a balanced and fair environment for all players. The games used on our platform operate in accordance with fair play standards.
6.2 Prohibited Activities
The following activities are strictly prohibited:
- Cheating, collusion or conspiring with other players
- Use of automated bots or software
- Opening or operating multiple accounts
- Using the platform for money laundering or illegal activities
- Attempting to hack the platform's software or website
- Harassing or attempting to harm other users
6.3 Consequences of Violations
If a violation of the above rules is detected, f99o reserves the right to immediately suspend or permanently close the relevant account, forfeit the balance, and take legal action if necessary.
Responsible Gaming Policy
7.1 Our Commitment to Responsible Gaming
f99o believes that gaming is an entertainment activity and should remain enjoyable. We actively work to prevent problem gambling.
7.2 Self-Limitation Tools
Players may set the following limits on their accounts:
- Daily, weekly or monthly deposit limits
- Bet amount limits
- Self-Exclusion for a specified period
- Cool-off Period
7.3 Protection of Minors
Use of f99o by anyone under the age of 21 is strictly prohibited. We ask parents and guardians to ensure that their minor children cannot access this platform.
7.4 Seeking Support
If you feel that your gaming habits are getting out of control, please contact us through our 24/7 live chat support. To learn more about responsible gaming, visit our responsible gaming page.
Privacy and Data Protection
8.1 Data Collection and Use
We collect and use your personal information solely for the purposes of providing services, managing accounts and ensuring security. We do not sell your information to third parties without your consent.
8.2 Cookie Policy
f99o uses cookies to operate the website effectively. By using the site, you consent to the use of cookies. For more details, see our privacy policy.
8.3 Data Security
We use SSL encryption and other modern security technologies to keep your personal and financial information safe.
Copyright and Intellectual Property
9.1 Ownership
All content on the f99o website — logos, designs, text, graphics, software and other elements — is the exclusive property of f99o. Copying, modifying or distributing this content without prior written permission is prohibited.
9.2 User Licence
You are granted a limited, non-exclusive licence to use the f99o platform for personal and non-commercial purposes. This licence is non-transferable.
9.3 Third-Party Software
The f99o platform uses software from various game providers including Pragmatic Play, Spribe, JILI and PG Soft. This software is protected under the intellectual property rights of the respective providers.
Limitation of Liability and Dispute Resolution
10.1 Limitation of Liability
f99o is not liable for losses arising from technical errors, server outages or third-party activities. However, we strive to resolve any technical issues promptly.
10.2 Service Interruptions
Services may be temporarily unavailable due to maintenance, upgrades or unforeseen technical issues. In such circumstances, f99o will work to restore services as quickly as possible.
10.3 Dispute Resolution Process
For any dispute or complaint, please first contact us via our 24/7 live chat support or by email. Our team will work to resolve all complaints fairly and in a timely manner.
10.4 Game Results
In the case of games or bets affected by technical errors, f99o reserves the right to void or reset bets at its own discretion. f99o's decision is final in any dispute relating to game results.
Amendments to Terms and Enforceability
11.1 Amendments to Terms
f99o reserves the right to amend these Terms at any time. For significant changes, we will notify players via their registered email or through a platform notification.
11.2 Acceptance of Changes
Continued use of f99o after updated Terms are published will be taken as your agreement to the new Terms. It is therefore recommended that you check this page regularly.
11.3 Severability
If any part of these terms is found to be invalid or unenforceable, the remaining parts will remain fully in effect.
11.4 Entire Agreement
These terms, the Privacy Policy, and the Responsible Gaming Policy together form the entire agreement between f99o and the user.
Contact & Support
If you have any questions about these terms or would like to clarify anything, please contact us. Our team provides support in Bengali 24 hours a day, 7 days a week.