f99o's Privacy Policy
Here is f99o's complete and transparent explanation of how your personal information is collected, used, and kept secure.
Last Updated: January 2026 — This policy is reviewed periodically
Introduction and Scope
f99o (referred to hereinafter as "we", "our", or "the platform") is an online betting and casino service provider operating for players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting your personal information.
This privacy policy fully explains the nature of the information collected from you when you use the f99o website (f99o.cam), how that information is used, who it may be shared with, and what measures we take to protect it.
By using our services, you will be considered to have agreed to the terms described in this privacy policy. If you do not agree with this policy, please refrain from using our services.
Scope: This policy applies to all pages, services, and activities operated under the f99o.cam domain.
Information Collection
We collect various types of information in various ways. Details are provided below:
A. Information You Provide Directly
When you register on our platform, create an account, or contact us for support, you voluntarily provide the following information:
- Full name (in Bengali or English)
- Email address
- Date of birth (for age verification)
- Residential address
- National ID card or passport number (for identity verification)
- Payment information (bKash, Nagad, or Rocket number)
B. Automatically Collected Information
When you visit our website, certain information is collected automatically:
- IP address and device identifier information
- Browser type and version
- Operating system
- Pages visited and navigation patterns
- Session duration and login time
- Referral source (which page you came from to reach our site)
C. Transaction-Related Information
As part of the normal operation of our services, we also store the following information:
- Deposit and withdrawal history
- Betting and gaming activity records
- Bonus and reward claim history
- Customer support conversation records
Purpose of Using Information
We use your information only for the following purposes:
Service Operation and Improvement
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Personalizing your gaming experience
- Monitoring and improving platform performance
Security and Legal Obligations
- Verifying identity and age (only those aged 21 or above may register)
- Preventing fraud and money laundering
- Protecting accounts and detecting suspicious activity
- Complying with applicable laws and regulatory requirements
Communication and Support
- Sending important account-related information and updates
- Providing 24/7 customer support
- Informing you about relevant offers and promotions based on your consent
Important: We do not sell, rent, or trade your information to third parties — this is a core commitment of ours.
Sharing Information with Third Parties
f99o does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:
Payment Processing Partners
Necessary information is shared with our payment service providers to process your financial transactions (deposits and withdrawals via bKash, Nagad, and Rocket). This information is used solely for the purpose of completing transactions.
Technology and Service Partners
Game software providers, technology infrastructure providers, and analytics service providers may process limited amounts of information. All such partners are contractually bound to maintain our privacy standards.
Legal Obligations
If required by a court order, government directive, or applicable legal regulations, we may be obligated to share information with the relevant authorities. In such circumstances, we will always provide only the minimum information necessary.
All our third-party partners are bound by strict data protection agreements and may use your information only for specified purposes.
Cookies and Tracking Technologies
f99o uses cookies and similar technologies to ensure website functionality and improve your browsing experience.
Essential Cookies
These cookies are essential for the basic operation of the website. They maintain your login state, ensure security, and manage sessions. Disabling these cookies will prevent the site from functioning properly.
Functional Cookies
These cookies remember your preferences and settings, such as language selection. They make your experience more convenient.
Analytics Cookies
These cookies help us understand how users interact with our site. Through them, we can evaluate the performance of different sections of the site and make improvements. This information is collected in aggregate and anonymous form.
You can control or delete cookies by changing your browser settings. However, please note that disabling cookies may affect some site functionality.
Data Security Measures
To keep your information secure, f99o has implemented industry-standard technical and organizational measures:
Technical Safeguards
- SSL/TLS Encryption: All data transfers on our site are secured with 256-bit SSL encryption.
- Encrypted Database: All stored sensitive information is kept in encrypted form.
- Firewall and Intrusion Detection: Advanced network security measures to prevent unauthorized access.
- Two-Factor Authentication (2FA): An additional layer of security for account access.
- Regular Security Audits: Periodic assessments conducted by professional cybersecurity experts.
Organizational Measures
- Only authorized personnel can access your personal information
- All staff have signed strict confidentiality agreements
- Regular training provided to staff on data protection
- A response plan is in place for rapid action in the event of a data breach
While we ensure maximum security, it is not possible to guarantee 100% security on the internet. Keep your account password secure and do not share it with anyone.
Data Retention Period
We retain your information only for as long as it is necessary or legally required.
Active Account
All account information, transaction history, and activity records will be retained for as long as your account is active. This helps us provide you with uninterrupted service and resolve any disputes.
After Account Closure
Even after an account is closed or deactivated, certain information (particularly financial transaction records and identity verification data) will be retained for the required period to meet legal obligations. Once the designated period has ended, the information is securely deleted.
Marketing Data
Marketing-related information is deleted promptly after you unsubscribe from marketing communications. However, core account information is retained in accordance with the policy above.
Your Rights
You have the following rights regarding your personal information:
Right to Access
You have the right to know what information we hold about you. You can request a copy of this information at any time by emailing [email protected].
Right to Rectification
If any information in your account is incorrect or incomplete, you have the right to request that it be corrected. Many details can be corrected directly in your account settings.
Right to Erasure
In certain circumstances, you have the right to request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
Right to Opt Out of Marketing Communications
You can unsubscribe from promotional emails or other marketing communications at any time. Important messages related to your account will continue to be sent.
Right to Lodge a Complaint
If you have any complaints about how your information is handled, please contact us directly. We will always give proper consideration to your complaint.
To exercise any of the above rights, contact us at: [email protected]. We generally respond to your request within 30 business days.
Children's Privacy
f99o is strictly committed to protecting minors. Our services are for those aged 21 and above only.
We do not intentionally collect information from anyone under the age of 21. Age verification is a mandatory step in the registration process. If information from a minor is collected by mistake, it will be deleted immediately and the associated account will be closed.
If a parent or guardian discovers that their minor child has registered on our platform, please contact us at [email protected].
Age Limit: Only those aged 21 and above may open an account and use services on f99o.
Policy Changes
f99o may update this privacy policy from time to time. When changes are made, we will take the following steps:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notification will be sent to your registered email.
- For very important changes, you may be asked to consent to the new policy when logging into the platform.
If you continue using our services after an update, it will be considered that you have agreed to the revised policy. We therefore recommend visiting this page regularly.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our dedicated data protection team will carefully consider each of your requests.
Contact Methods
- Email: [email protected]
- Live Chat: Bengali live chat support available on the website 24/7
We generally respond to all privacy-related requests within 30 business days. For urgent security-related requests, we try to respond more quickly.
Your Privacy is Our Responsibility
At f99o, every piece of your information is handled with the highest level of security. If you have any questions, our 24/7 Bengali support team is always here for you.
Related Pages
See the pages below to learn about our other policies and terms.