🛡️ Safe Gaming

f99o Responsible Gaming —
Enjoy the fun, stay safe

f99o believes gaming is a form of entertainment, not a source of financial stress. Our tools and guidelines will help you stay in control.

What is Responsible Gaming?

At f99o, we see gaming as a healthy form of entertainment. Responsible gaming means maintaining full control over your time, money, and mental well-being.

Millions of people in Bangladesh enjoy online gaming for entertainment. However, this enjoyable activity can sometimes turn into a habit that creates financial and mental health problems. f99o wants every one of our players to play consciously and safely.

Our platform offers several protective tools — from deposit limits to full self-exclusion. On this page we will explain them in detail, and also share information on the signs of problem gambling and available support.

⚠️ Important: f99o is only for people aged 21 and above. Account creation or use by minors is strictly prohibited.

Remember: Gaming should be for entertainment only. Never play with borrowed money or money you cannot afford to lose. Always put your family and loved ones first.

Our Protective Tools

f99o provides several effective tools to ensure a safe gaming experience for you.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. A waiting period applies when increasing a limit, but reducing it happens right away.

Time-Out Break

If you need to pause, take a time-out from 1 day up to 6 weeks. During this time, no bets can be placed or deposits made on your account. Once the break ends, your account is automatically reactivated.

Self-Exclusion

If you feel gaming is getting out of control, you can choose self-exclusion for a period of 6 months up to 5 years. During this period, your account is fully suspended and no marketing messages will be sent.

Reality Check

You will be reminded at regular intervals of how long you have been playing and how much you have spent. These reminders help you stay aware and in control.

Loss Limit

Set a limit on how much you are willing to lose. Once that limit is reached, your session will automatically end. This reduces the risk of playing beyond your means in the heat of the moment.

Cooling Period

When you request to close your account, a set cooling period applies. During this time you cannot change your decision — this is a safeguard against impulsive decisions.

21+

Age Limit Strictly Enforced

To open an account at f99o and to play any game or place any bet, a player must be at least 21 years old. This policy is strictly enforced.

We verify age during account verification. If it is found that a minor is using an account, the account will be immediately closed and all winnings will be forfeited.

Protecting Minors

If there are children or teenagers in your household who use your devices, the following steps are recommended:

  • Never share your f99o account password with children.
  • Use parental control software on your devices.
  • Log out of your account after playing.
  • Have open conversations with children about the risks of online gaming.
  • If you have any suspicion, notify our support team immediately.

Signs of Problem Gambling

If any of the following signs appear in you or someone you know, it is time to seek help.

Financial Signs

  • Betting more and more in an attempt to recover lost money.
  • Spending money set aside for the family on gaming.
  • Borrowing money or breaking savings to fund gaming.
  • Prioritising gaming over paying bills or debts.

Behavioural and Emotional Signs

  • Lying to family and friends about gaming.
  • Feeling restless or irritable when not playing.
  • Neglecting work, studies, or social life.
  • Repeatedly failing to stop gaming.

Principles of Healthy Gaming

Follow these simple guidelines for an enjoyable experience at f99o.

Set a Budget

Decide in advance how much you are willing to spend. Once that amount is gone, end your session — do not increase the amount.

Set a Time Limit

Decide in advance how long you will play each day. Keep reality check alerts on so you can track your time.

Do Not Play on Impulse

Remember — losing is part of gaming. Avoid playing when you are angry, frustrated, or upset. Keep a clear head.

Take Breaks

Take regular breaks during long sessions. Spend time with family, go outside, do something else.

💡 Keep in mind: Gaming is entertainment, not a source of income. There is no guarantee of winning. Only play with money that, if lost, will have no impact on your daily life. f99o always wants to support you in gaming consciously and responsibly.

Support and Contact

If you feel gaming is getting out of control, or someone close to you is in trouble, do not try to deal with it alone. f99o's responsible gaming team is ready to support you 24 hours a day, 7 days a week.

f99o Support Centre

  • Live Chat Instant support in Bengali, 24/7. Log in to your account and start a live chat.
  • Email [email protected] — describe your situation in detail and we will respond promptly.

Requests for account limits, self-exclusion, or time-outs can also be made via live chat or email.

How to Ask for Help

Asking for help takes courage, not weakness. Follow the steps below:

  • 1 Contact f99o live chat and let us know you need responsible gaming support.
  • 2 Our team will help you set a deposit limit, time-out, or self-exclusion.
  • 3 If needed, your account can be suspended temporarily or permanently — it is not a complicated process.
  • 4 Talk to a family member or trusted friend — their support will make your recovery easier.

Responsible Gaming FAQ

Answers to common questions about responsible gaming.

Setting a deposit limit at f99o is very simple. Go to the "Responsible Gaming" section in your account settings and choose a daily, weekly, or monthly limit. Reducing a limit takes effect immediately, but increasing it requires a waiting period. If you need help, contact our 24/7 live chat.

Self-exclusion means you are voluntarily requesting that your gaming account be suspended for a specific period. During this time, you will not be able to log in, place bets, or make deposits. At f99o, you can choose a self-exclusion period ranging from 6 months up to 5 years. No promotional emails or notifications will be sent during this period.

A time-out is a short-term break — typically from 1 day up to 6 weeks. Once the period ends, your account is automatically reactivated. Self-exclusion, on the other hand, is long-term — from 6 months up to 5 years — and cannot be reversed before the period ends. If you feel gaming is becoming a serious problem, self-exclusion is the better choice.

Start by calmly talking to that person and sharing your concerns. Speak with empathy rather than blame. Let them know about f99o's live chat support and help them with self-exclusion or deposit limits. Remember, it is possible to overcome problem gambling — support from family and friends makes the biggest difference.

No. The minimum age at f99o is 21. People aged 18 to 20 are also not allowed to use this platform. Age is verified during account verification, and any account opened with false information will be closed.

Any balance in your account before self-exclusion is activated will be kept safe. Once the exclusion period ends or after following the designated process, you will be able to withdraw those funds. Contact our support team for more details.

Play responsibly,
enjoy the experience

Your safety at f99o is our priority. Enjoy gaming in control — from cricket to slots and all kinds of games.

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